Managing My Account

We're Here to Help You

Find answers to your questions about your account via this section below, if you need to contact us, visit our help and support section on how to contact us here.

  • Can I settle my finance agreement early?

    Yes – you can settle your finance agreement early and pay off the amount that you owe:

    • If you wish to settle early you should contact us for a settlement figure; OR
    • You can get a settlement figure by logging into ‘Manage my Account’ and selecting ‘My Contracts’ tab and click on ‘Get a Settlement Quote’
  • Can I transfer my agreement into another name?

    We are unable to transfer agreements into another person’s name. As per the terms and conditions of your agreement, you are to remain the registered keeper of the vehicle.

    Please contact our Customer Service Department on 0330 303 0568 to discuss further.

  • Can I take my car overseas?

    If you hold the V5 document for your vehicle, you can take it to Europe for up to 28 days without notifying us. If you wish to go abroad for a longer period than 28 days you will need to contact us to retrieve written permission.

    Please contact our Customer Service Department on 0345 111 725 for more information.

  • How can I find out what my balance is?

    Please login 'Manage My Account' and select ‘My Contracts’. You will be able to view your annual statement and your current balance will be visible on the ‘My Contracts’ screen.

  • What happens if there is an accident and my vehicle is written off?

    Your agreement requires that you keep your car comprehensively insured at all times. In the event of an accident you should submit a claim to your insurer. In the case of a ‘write-off’ situation, you should instruct your insurance company to send all monies to V12 Vehicle Finance whereby we will provide a settlement figure and a copy will be mailed to you.

    If you have any questions, please contact our Customer Services Department on 0345 111 725. Our opening hours are Monday to Friday, 9am-7pm and Saturday 9am-5pm.