We're Here to Help You

We have made it easy for you to update your personal details online via My Account.

  • Go to 'Manage My Account'
  • Login
  • Select the option, Change my payment date. This screen will allow you to select a new Billing Date, upon selecting your new date, a success screen will be shown, detailing your next payment and you will be given the option to navigate back to the ‘My Contracts’ screen

Please allow 10 working days in order for a new Direct Debit instruction to be set up. We will cancel your old Direct Debit and you are advised to check with your bank that the new Direct Debit has been set up and the old one cancelled. This will ensure that you avoid missing or duplicating your payments.

Please call our team on 0330 303 0567 in order to authorise a third party to discuss your account on your behalf, we can also arrange for a letter to be sent to you with a form authorising a third party to discuss your account.