We recognise our customers are individuals with different needs. Anyone may need additional support at some time.

With this in mind, we have a dedicated Specialist Support Team who provide additional support to customers who may need it.

There are many different circumstances that could require additional support, including:

  • Illness or Accident
  • Disability
  • Job Loss
  • Relationship Breakdown
  • Grief (Bereavement)
  • Mental Health
  • Financial Difficulty

This is not a complete list.

If you experience a change in circumstances or feel you require additional support for any reason, please call our Specialist Support Team.

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We will listen to your circumstances to understand how we can support you. This could include a temporary arrangement to support during payment difficulties, providing detail of other sources of support and allowing you time to seek further advice and assistance.

We will handle your personal information sensitively and confidentially.

The Specialist Support Team are available Monday to Friday, 8am-6pm and Saturday 9am-1pm.

Contact our Specialist Support Team;

By phone: 0330 303 0567

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complete our online contact form

In writing: Specialist Support Team, V12 Vehicle Finance, Yorke House, Arleston Way, Solihull, B90 4LH

If you are experiencing financial difficulties, please call us on 0330 303 0567 to discuss your circumstances.

You can also visit our Money Worries page for more information and details of where you can obtain free, impartial advice on dealing with debt.

The Financial Difficulties Team are available Monday to Friday, 8am-6pm and Saturday 9am-1pm.

If you would like someone else to act on your behalf in dealing with your Agreement, you can set up a third-party authority. Find more about this here.

If you have experienced bereavement and you are looking to inform us that the agreement holder has passed away. We recognise this will be a very difficult time and we will aim to support you through this process.

Please contact us on 0330 303 0568 to speak with one of our team.

The Customer Service Team are available Monday to Friday, 9am-7pm and Saturday 9am-5pm.

If you require us to communicate with you in large print, please call us on 0330 303 0568 to let us know.

The Customer Service Team are available Monday to Friday, 9am-7pm and Saturday 9am-5pm.