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Our Customer Commitment

We have a strong set of values that we aim to live every day. These values along with our Grow, Sustain and Love strategy continue to help us in building a great business for our Customers, Colleagues and Shareholders. We are passionate about being fair, friendly, polite and helpful in every interaction we make.

OUR VALUES
What it means to you, our customer
Customer Focused
Customer Focused -
We listen to your needs

What it means to you, our customer

We see every contact with you as an opportunity to exceed expectations by listening and building our relationship.
Risk Aware
Risk Aware -
Keeping you safe

What it means to you, our customer

We take responsibility for keeping our customers data safe.
Ownership
Ownership –
Keeping our promises to you

What it means to you, our customer

You can rely on us to be open and honest with you. If we say we will do it, we will and if it can’t be done we will say that too.
Teamwork
Teamwork –
With you all the way

What it means to you, our customer

We will work as a team to make it easy for you to do business with us.
Performance Driven
Performance Driven –
Striving to be the best for you

What it means to you, our customer

We measure our performance and seek feedback to identify what we do well and what can do better.
Future Orientated
Future Orientated –
Your future in mind

What it means to you, our customer

We will listen, adapt and keep our innovations clear and simple
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Coronavirus/COVID-19 update

We want to make sure that you’re kept fully up to date with what we’re doing at V12 Vehicle Finance to maintain our level of customer service during the ongoing virus outbreak, referred to as Coronavirus or COVID-19

 

Find out what we’re doing