Dealer Contact Information

We are stopping new Vehicle Finance lending - 02 July 2025

Following a review of our businesses, we have decided to stop new Vehicle Finance lending under the Moneyway and V12 Vehicle Finance brands. All other businesses which are part of Secure Trust Bank Group are unaffected and continue to operate as normal.

If you have an existing finance agreement with us, don’t worry, you are not affected. Your agreement will continue as normal.

Supporting our customers continues to be a key priority for us and customers can continue to contact us via the usual channels.

Find out more

Underwriting and Pay-outs (New Business Processing)

Monday – Friday 9am - 7pm

Saturday 9am - 5pm

Sundays and Bank holidays 10am - 4pm

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Phone: 0330 303 0564

Customer Services

Monday – Friday 9am - 7pm

Saturday 9am - 5pm

Sundays and Bank holidays Closed

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 0330 303 0568

New Dealer On-Boarding Team

Monday – Friday 9am - 5pm

Weekend and Bank holidays Closed

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 0330 303 3464

Customer Resolutions

Monday – Friday 9am - 5pm

Weekend and Bank holidays Closed

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Phone: 0330 303 1286

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