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We're Here to Help You

Find out how easy it is to talk to us.

  • How do I contact you?

    You can contact us by telephone:

    Customer Services: 0330 303 0568 - Select Option 1
    Our Customer Service team are available from 9am to 7pm Monday to Friday and 9am to 5pm on Saturdays. We are closed on Sundays and Bank Holidays.

    Money Worries: 0330 303 0567
    If you are experiencing financial difficulties, or would like to speak to us about managing the payments on your vehicle, please call 0330 303 0567 our team are available from 8am to 7pm Monday to Friday and 9am to 1pm on Saturdays. We are closed on Sundays and Bank Holidays.

    You can also contact us by post:

    V12 Vehicle Finance
    One Arleston Way Shirley
    Solihull
    West Midlands
    B90 4LH

  • I have a complaint, who should I contact?

    We always aim to provide you with an efficient and friendly service, and we’re sorry if we haven’t provided with the service you expect.

    Issue a Complaint with V12 Vehicle Finance
    Please call us on 0330 303 0568 and select Option 1 or alternatively you can complete our complaint form here.

    Issue a Complaint with the Financial Ombudsman Service
    If you're still not happy with the response to your complaint, you can ask for your complaint to be independently reviewed by the Financial Ombudsman Service:

    The Financial Ombudsman Service
    Exchange Tower
    London E14 9SR

    You can telephone on: 0800 023 4 567
    Or visit their website: www.financial-ombudsman.org.uk

    The Financial Ombudsman Service provides a free independent review service. We advise in the first instance that you discuss your complaint with V12 Vehicle Finance first, before you refer your complaint to the Ombudsman. We can provide details of how to contact the Ombudsman when we send you a response to your complaint.

  • What happens to a car loan, when someone dies?

    If the loan was taken out as a personal contract purchase (PCP) or hire purchase (HP), that debt remains payable even in the event of a death.

    At this difficult time, there are options available to the deceased family/next of kin; return the car or settle the outstanding balance - we can provide a settlement quote detailing the balance to be paid. If you have any questions contact us on 0330 303 0568, if you would like to discuss further.

  • I have a problem with my vehicle?

    We suggest in the first instance, that you contact your dealer to solve the problem. However, we are here to help you and are happy to discuss any problems you are experiencing.

    Please call us on 0330 303 0568, if you would like to discuss further.

  • I’m registered for VAT, how can I get a VAT invoice?

    Please contact our team on 0330 303 0568, we will be happy to send out a VAT invoice for your records.

  • How do I obtain a copy of my agreement?

    Please contact our team on 0330 303 0568 to request a copy of your agreement.

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